Ts & Cs
TERMS and CONDITIONS
These Terms and Conditions relate to your use of our websites, our webshop and our services which are collectively provided under the brand referred to as TyreHeroes, and which are outlined in the present document.
Your use of the service is confirmation that you have read, understood and accept these Terms and Conditions.
TyreHeroes is a national network of tyre fitters’ webshops, accessed through TyreHeroes.co.uk, a portal website operated by TyreFactors.com Ltd (“TFL”). TFL is a limited company registered in Scotland under company number SC425672 and having its registered office at Glenorchy House, 15 Glenorchy Road, North Berwick, East Lothian, EH39 4PE, Scotland. TFL’s VAT Number is: GB139139404. To see how to contact TFL, please click here.
TFL is an online tyre wholesaler sourcing tyres from suppliers throughout the UK and the EU, for the benefit of its customers: tyre fitters, car dealerships and garages, so that they may serve their own retail customers.
TFL has created a publicly accessible tyre finding and fitment booking service grouping independent tyre fitters under the label “TyreHeroes”.
This is comprised of:
- A tyre fitter finding website, the “Portal”, where the consumer inserts their postcode and their tyre size and is then directed to the appropriate TyreHero fitment booking webshop.
- Individual tyre fitment booking sites, the “TyreHero WebShops”, tailored to each individual subscribing tyre fitter member within the TyreHeroes network.
The service provided by TFL through this portal and these webshops is to inform the retail consumer of the availability and the price of tyres that may be fitted by a member of the TyreHero network, and whose fitment can be booked, using the relevant TyreHero’s own licenced webshop.
You are a professional tyre fitter, either as a fast fit, a garage, a mobile fitter, an MOT station or a new or used car dealership.
You have entered into agreement with TFL to provide a tyre fitting service to the visitors to a customised webshop, licensed to you by TFL, and whose visitors select a tyre and book a tyre fitment using this TyreHero tyre fitment booking service.
The services provided by you, which include but are not restricted to tyre fitting, remain your sole responsibility and do not constitute a contract between you, the fitter, and TFL in any manner whatsoever.
Your full Terms and Conditions of trade relative to the services you provide your retail customers are listed separately and are available directly from your TyreHeroes webshop or your own website via this link: xxxx
In order to benefit from all the features of the TFL “TyreHeroes” Services available to tyre fitters, you will first need to register with TFL as a Trade Customer. You will be asked to provide certain information about yourself including your name, your company or business details, addresses, email and phone (landline and/or mobile) and fitment capabilities.
By registering as a trade customer you are not forming any contract with TFL. The registration serves solely to enable you to purchase tyres from TFL, if your application is approved.
Registration is performed on the following webpage of the TFL site:
You agree to communicate to TFL as soon as possible any changes to the information that you have provided, by updating your details or circumstances, in particular your address, telephone number, email address or indeed cessation of trade, so that we may communicate with you as effectively as possible at all times.
To join the TyreHeroes network as a Member, and to secure the licence to use the bespoke intellectual property that is provided in the form of a webshop, you will need to supply key details about those products (tyre manufacturers) you wish to make available to your retail customers.
You will then be required to insert the margins (£ or %) you wish to apply within the various tyre categories that are available, based on the TFL wholesale prices, for the purpose of displaying a fully fitted retail price. Inclusive of VAT.
You will also be given the opportunity to configure the look and feel of the webshop provided, either in standard form (with your logo, a photo and your chosen colour scheme) for a pre-determined fee, or in a fully customised configuration, and which may serve to mimic your own website, and which is costed separately.
To start this process, please visit the following page:
IMPORTANT: Registration as a TFL Trade Customer and as a TyreHero tyre fitter does not oblige you to purchase any tyres whatsoever from TFL
Upon receipt of payment and within 24-48 hours of its approval, your licensed webshop (standard configuration) will be fully operational.
If the YellTM enhanced listing option is selected, your site will be configured to feature within the YellTM searches and promoted rankings over the subsequent 24 to 48 hours from initial launch.
Your licensed webshop will be configured to appear when the TyreHero portal (www.tyreheroes.co.uk) is used to find a local tyre fitter, and your postcode is the nearest to the Customer postcode.
The return of your business as the nearest TyreHero Member is restricted to searches within a 5 (five) mile radius of your own postcode. This radius may be varied (increased or decreased) at the sole discretion of TFL, according to, for example, the density of population within the vicinity of your business, with the proviso that a notice period of 7 days will be given to you prior to any change of radius taking effect.
We will provide the TyreHeroes Webshop Tyre Fitment Booking Services to you using our best efforts and all reasonable expertise and diligence and in accordance with these Terms and Conditions. Notwithstanding this, by your usage of this Services as a registered Member, you acknowledge and accept that the services provided may be subject to limitations and disclaimers, such as:
- The information where provided by Third Parties is not guaranteed for accuracy, integrity or quality. This includes any information or descriptions contained in the details of tyres which are listed in our catalogue.
- By your use of the TyreHeroes Services you acknowledge and accept that TFL does not endorse or recommend you to those retail customers who have accessed your services using the TyreHeroes webshop or portal.
- You are solely and exclusively responsible for your business relationship with any customer that may be directed to your business via the TyreHeroes webshop or portal.
- This includes the requirement placed on you to verify any information which is provided to you by the customers that have accessed your business via TyreHeroes before fulfilling any obligation to which you may commit to said customer.
- TFL cannot be held responsible for any breach of contract that might occur between yourself and your customer.
- TFL will initiate marketing campaigns which are intended to enhance the number visitors to you webshops. Such campaigns will be funded either by TFL, by both TFL and you or solely by you. Your approval will be sought prior to implementation for all campaigns where your financial contribution is required.
- TFL will initiate marketing campaigns which are intended to generate income for you. Such campaigns may comprise the display, on your webshop, of carefully selected partners resulting in fixed sum payments for the display and/or commissions on sales and/or fixed sum payments where through-traffic visitors to said partners have been generated. Your approval will be sought prior to implementation for third part premonition campaigns are implemented.
- The services provided by TFL within the TyreHeroes portal and webshops are under constant revision, with the aim to enhance, improve and extend the quality of service and features given to both TyreHeroes Members and Retail Customers alike.
- The provision of a licence to use a customised tyre fitment webshop by TyreFactors.com Ltd to you does not confer to you any intellectual property rights (design, code, functionality) of the said tyre fitment webshop in any way whatsoever.
We therefore reserve the right, at our absolute discretion, to implement changes to any part of the service without notice.
On completion of your membership application and if successful, you will be provided with an invoice for the initial webshop configuration, inclusive of the first month’s subscription, and a Direct Debit mandate for the subsequent recurring subscription fees of your membership.
Recurring service subscription fees are paid monthly in advance.
Membership will renew each month automatically.
All fees and costings are quoted in Pounds Sterling, inclusive of VAT. You are responsible for paying all fees and VAT associated with our services with a valid payment method by the payment due date.
In order to pay for your recurring membership fees you are required to complete a Direct Debit mandate. It is your responsibility to check the accuracy of the details provided within the Mandate. Any failed payments for whatever reason whatsoever, including erroneous details, will result in a surcharge to enable us to recover failed payment costs.
The TyreHeroes webshop membership subscription can be cancelled at any time, with 30 days’ notice for the subsequent calendar month by emailing TFL at Heroes@tyrefactors.com
Fully paid Membership Fees are non-refundable for any period of service that is unused or that has not been cancelled within the aforementioned 30 days’ notice period.
Upon registering on this site, you will create a password which is associated with your email address. Please keep this information confidential and do not share it.
If you believe someone has used your account without authorisation please notify us as soon as possible, so that we can block your account and issue a new password.
If we notice any out of the ordinary behaviour on your account, which might result from unauthorised access, we reserve the right to suspend said access to the account and contact you to determine if your account security has been breached. This may entail our blocking access to your account until the issues has been resolved.
Your membership subscription allows you, as a an authorised users to edit and submit content to the webshop.
You agree however not to communicate or disseminate, using the services accessed via your subscription, any content that is fraudulent, offensive, illegal or which could be considered libellous, or that contravenes any laws whatsoever including those relative to copyright or computer viruses etc.
Whilst we do our best to ensure that the information displayed on this website is accurate (including availability, prices, description and images) and up to date, we are unable to guarantee this is always the case, subject as we are to information provided by third parties. For this reason we cannot be held responsible for any consequences or prejudice that might affect the Customer for any errors or inaccuracies that might be contained within the website.
Although our objective is to provide the best service possible, we do not guarantee that service will be available at all times or will be without fault. In particular, as an Internet based service, the facility might be unavailable from time to time.
As a consequence of the preceding paragraphs, and by virtue of the informative role of this webshop, we cannot and do not accept any liability for any prejudice that might result to a Member for errors or unavailability of service that could arise.
This denial of liability extends to potential loss of profit or loss of earnings, be they directly or indirectly caused by erroneous data within or unavailability of service provided by this webshop.
Your statutory rights as a TFL customer are not affected by these Terms and Conditions.
We may suspend or cancel your registration and/ or terminate your access to TyreHeroes Tyre Fitment Booking Services if
- You are in breach of these Terms and Conditions or
- You have made improper use of the Services, or
- If the quality of service that you provide customers is such that, in our reasonable view, it has the potential to jeopardize the reputation of the network and the TyreHeroes brand image.
If your payment method fails or your subscription is past due, we reserve the right to implement late payment fees and we may suspend or restrict you from using the services (including your listing as a Member of the TyreHeroes network) until full payment is made.
You may cancel your Membership at any time by informing us in writing with the provision of a notice period of 30 (thirty) days.
The suspension, cancellation or termination of your Membership and your right to use The Services shall not affect either party’s statutory right or liabilities.
Unless otherwise stated, the copyright, database right and other intellectual property rights in the TyreHeroes Tyre Fitment Booking Service (including without limitation all content, images, materials, knowhow and technology used or apparent in the Services) belong to TFL or our licensors. All rights are reserved.
All communication between TFL and the subscriber Members of this webshop service is via email.
If any provision of these Terms and Conditions is declared by any court or competent authority to be void or unenforceable in whole or in part, the other provisions of these Terms and Conditions and the remainder of the affected provisions shall continue to be valid.
The failure to exercise a right or remedy provided by these Terms and Conditions or by the law does not constitute a waiver of other rights or remedies.
We may revise these Terms and Conditions at any time. You are expected to check these Terms and Conditions from time to time to take heed of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our Website.
These Terms and Conditions will be governed by the law of Scotland and the Customer agrees to submit to the non-exclusive jurisdiction of the Scottish courts.
Terms and Conditions updated 1st December 2014